Frequently Asked Questions

  • What time is check in and check out?
    Check- in 2:00p.m. Check- out 12:00 p.m.
  • Can I leave the room late?
    Prior consultation
  • Can I choose the type of bed in my room? (Large bed – two beds)
    Yes
  • Do the rooms have a balcony or terrace? Can I reserve one?
    No
  • Are there non-smoking rooms?
    Yes
  • How many storeys does the building have? Is there a lift?
    4 floors. Yes, there are lifts (elevators) (2)
  • Is there air conditioning in the rooms? Does it work all year round?
    Yes
  • Is your hotel adapted for the handicapped?
    Yes, two specially adapted rooms
  • Can you keep my luggage when I leave the room?
    Yes
  • Is there a safe place to park my car? How much does it cost?
    Its own garage, 9,50 €
  • Does the hotel have an Internet or e-mail terminal for guests?
    No
  • Do you have high-speed internet in the room for my portable computer?Is it wireless?
    Yes. No, it’s ADSL system.
  • Free Do you have a quiet, romantic room? How can I reserve it?
    Yes, indicate this when making your booking
  • What languages are spoken in Reception?
    English, French, German
  • Where may I rent a car?
    From the hotel itself we will facilitate this possibility
  • How far are you from the Puerta del Sol?
    25 minutes
  • How far are you from the Prado Museum?
    25 minutes
  • How much does a taxi from the airport cost?
    How long does it take? From 18 € to 25 €, 10 minutes
  • In what kind of a neighbourhood are you?
    It is a newly built neighbourhood where there are parks, a library and sports areas
  • I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
    Of course, we offer daily free transport to the trade and exposition centre